Paul Jones

Paul Jones is the Virgin Australia Group Chief Customer and Digital Officer and leads the airline’s customer value proposition and digital experience. Originally hailing from the UK and with an MBA from the Melbourne Business School, Paul is a globally accomplished senior strategic business and technology leader who has worked in aviation, fast moving consumer goods and technology businesses across the UK, USA and Australia.

Prior to joining Virgin Australia in 2021, Paul held numerous executive leadership positions in a variety of technology, customer and operations roles including the Chief Operating Officer at Qantas and Chief Information Officer and Vice President of Integration at Mars Inc., based in the US.

Paul will combine his technology, information systems and strategic business knowledge from prior roles to reshape Virgin Australia’s digital and customer experience.